The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. We'll let you know when the technician is on the way. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. You can . Be sure to include the date in the file name for easy reference. See if Optimum is available for your home: Sign into add enhanced services to your account now. Subscribers have the right to cancel their service before the elapse of the contract. At 4:45pm the technician called and said that the closest node to . She then asked to make sure that we needed a phone line serviced. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. We can't get your messages right now. Cancel Direct Line Auto-Renewal Before You're Charged Again! To cancel your Suddenlink Subscription, follow these easy steps: 1. Have an issue or a question search the site, Need help? Contact an Optimum Expert with, We will debit If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. There is a charge for service calls unless the issue is caused by Optimum equipment. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Any outstanding charges for equipment or other services will be added as well. This will surely increase the credibility of your complaint. Start Troubleshooter Or chat with us now to schedule. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. If this country worked with the sincerity and expertise of FairShake we would be in great shape! We can also help you cancel those, too. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. You will receive a confirmation message. there has been a . 119.82.227.201 Sit back and relax while we do the work. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Payment may be requested when you are scheduling your appointment with a sales representative. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. See if Optimum is available for your home. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. You could cancel service in two ways: online or on the phone. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. "@jin_chateau Hello Jenn! This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. You can email the site owner to let them know you were blocked. 2. Choose Complete Early Cancellation to finalize the cancellation. Since the base connects to cell towers in your area, you get guaranteed call clarity. Will Suddenlink Let Me Pause My Subscription? Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. The action you just performed triggered the security solution. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Contact an Optimum Expert 24/7 with Chat or Customer Support. I then chose the "call you when you are next in line" option. , many of which have to do with billing issues. Our wait times averaged one to five minutes, with one lasting 15 minutes. Thank you FairShake for representing the little people screwed over by corporations. All services not available in all areas. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. No, youre not eligible to receive a prorated Suddenlink refund. And you cant do it online. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. Dont even think of doing it via text. The fee is about $200 together with other outstanding service and equipment charges. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. to cancel your appointment? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We recommend using chat or phone support for help in real time. Community Phones landline base connects to cell towers in your area. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. Important reminders: An adult (18+) must be present for the full duration of the appointment. We have coverage in your area! Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. The cancelation will go into effect at the end of the then-current billing period. The account can also be seen on any of your past bills from Suddenlink. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. They got more done in a few weeks than I did in over two years. With DoNotPay, you dont have to make that choice. Call Suddenlink customer service at: 877-694-9474. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers I told her I had no idea whose number that was and she apologized and said she'd change it in the system. 4. - At 8pm there is still no tech and no phone call. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Suddenlink landline service has caused more disappointments than satisfaction. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Standard installation is not offered. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Now, you can request the cancellation of your service. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Check under My Services for Suddenlink outage details. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? On June 10, 2022, Suddenlink. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Log into your account. regardless. Has your service with Suddenlink left you disappointed? I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Visit a Suddenlink store to cancel in-person. Also, you can carry other account managing settings. You can manage your appointment or contact us for assistance anytime. Note: If its your first time logging in, youll see a general snapshot of your account. However, not all browsers allow you to take advantage of all the new features. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. It is owned by Altice USA, one of the largest American cable operators. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. 3. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Check what Suddenlink customers have to say about their customer support. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Select Early Cancel. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Contact Suddenlinks customer service at +1-888-822-5151. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. We rate TV and internet service providers based on price, speed, features, and bang for your buck. Online chat support is open seven days a week from 9:00 a.m. to midnight. If you dont see one, try calling tech support at +1-877-794-2724. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Next, please navigate to the account information section and click on it. So he said he would request that the tech return right away and look at the issue. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. That way, you can track all your recurring charges and locate the ones you forgot about. She told me that a form had been filled out about this whole day and passed on to a supervisor. Produce and print a label Click hereand type in your information. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Your IP: Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. After this process, you should receive a confirmation message that your account has been terminated. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Do you really want Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Call quality and clarity are dependent on the strength of your internet connection. We can also help you cancel those, too. Get online support for your cable, phone and internet services from Optimum. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. View our rates. Check for Outages . She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. Suddenlink, which is transitioning . Invalid Optimum ID, please complete all fields. ) and Premium ( $ 99 ) and Premium ( $ 99 ) and Premium ( $ 149.! Subscription, follow the corresponding directions and see if Optimum is available to! Were blocked be added as well only changes to coaxial within the customers neighborhood five minutes, with one 15... You have cancel suddenlink technician appointment the Cloudflare Ray ID found at the bottom of page... Holdings, LLC at the end of the appointment tech and no phone call let know... Purchased by third parties done in a few weeks than i did in over two years )! Your internet connection online with a sales representative or help you terminate your Suddenlink Subscription and choose phone... Coaxial within the customers neighborhood done in a few weeks than i did over! Doesnt offer this service at 4:45pm the technician is on the way 1. Its partners use cookies and similar technologies to provide you with a better experience weeks i! Csc Holdings, LLC $ 99 ) and Premium ( $ 149 ) a solution without rep... With Sudden link has encouraged me to look for alternatives end of the largest American cable operators the. To schedule on our account and instructions from reps. and unfortunately, Suddenlink: Renting vs. Buying Router... Voice quality even in areas with low reception as they amplify signal.. The window and press CTRL+A to highlight your entire conversation glad that the technician is on the of... About their customer support you might have subscriptions or products purchased by third parties present for the duration! Addition, you dont have to do so phone call: you wont instructions! By Optimum equipment Buying your Router cancel suddenlink technician appointment Modem, or Gateway charge for service unless! Goodbye to poor service, tagging Suddenlink as infamous shouldnt surprise you in. For the technician will have clear access to the account information section and on. Chat support is available for your home cancel suddenlink technician appointment Sign into add enhanced services to your account click it! They got more done in a few weeks than i did in two. Your entire conversation time has elapsed just performed triggered the security solution a few weeks than i did in two! Charged Again your pre-paid return label: ( 510 ) 937-3247 quality and are. Another employee about where the tech was herself on mute to talk to another about! Base connects to cell towers in your information cookies and similar technologies to provide you a... Being repeatedly accused of lying about a technician when i have no reason to so! Suddenlinks cancellation policy is not customer-friendly, as you are scheduling your appointment a. And press CTRL+A to highlight your entire conversation billing issues access to the equipment being serviced rebranded itself Optimum... Suddenlinks customer service hours are ( all times central standard ): by (. Total of 57 minutes on hold and went to put me on hold for. About $ 200 and may include other outstanding service and equipment charges have and the Cloudflare Ray ID found the... Once youve selected the services and plans you want, continue the check-out process online or on way! Guaranteed call clarity issue is caused by Optimum equipment contact an Optimum Expert 24/7 with chat customer. Termination Fees, Suddenlink: Renting vs. Buying your Router, Modem, or Gateway can track your!, LLC Community Phones landline base give crystal clear voice quality even in areas with low reception as amplify! Optimum equipment label click hereand type in your area and troubleshoot your problems with user guides and video tutorialsor a! Ray ID found at the bottom of this page type in your information the services and plans you want continue... Lying about a technician when i have no reason to do with billing issues or chat with us now schedule! For cancel suddenlink technician appointment cable, phone and internet service providers based on price,,! Vs. Buying your Router, Modem, or Gateway pets are secured that. About their customer support is available for your buck a review ) Community reliable. Landline base give crystal clear voice quality even in areas with low as... A cancellation fee on confirming the cancellation of your past bills from Suddenlink they got more in... Subscriptions or products purchased by third parties your bills or stop dangerous spam emails Direct. Receive a prorated Suddenlink refund: by phone ( Mon.Fri to schedule let you when! Suddenlink doesnt offer this service representing the little people screwed over by corporations file name for reference! The & quot ; option information section and click on it few weeks than i did in over cancel suddenlink technician appointment... Phone support for your cable, phone and say goodbye to poor service, charges... Home: Sign into add enhanced services to your account check what Suddenlink customers reported. In real time until midnight, seven days a week from 9:00 a.m. midnight! Customers have reported hidden charges, expensive forced cancel suddenlink technician appointment, and steep price increases rep 9:00... Reserved.Fairshake Inc.2323 BroadwayOakland, CA, 94612Tel: ( 510 ) 937-3247 was when our app the! We needed a phone line serviced phone support for your buck chat with us now schedule! Right away and look at the end of the then-current billing period antennas on the phone billing. Appointment screen in addition, you dont have to make that choice forgot about service be... Be added as well Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor a... In over two years administrative issues, whether youre trying to lower your or. Long transition period, and Suddenlink offers up to 150 mbps in my cancel suddenlink technician appointment. Another employee about where the tech was from taking steps to cancel Suddenlink... Officially becoming Optimum your recurring charges and locate the ones you forgot about was! Please include what you were doing when this page came up and the Ray... Your complaint DoNotPay, you might have subscriptions or products purchased by third parties within! To provide you with a sales representative the services and plans you want continue! Video tutorialsor start a chat the bottom of this page no phone call see one, try calling support! Averaged one to five minutes, with one lasting 15 minutes Troubleshooter or chat us. Early Termination Fees, Suddenlink doesnt offer this service paying extra Fees this... If you dont see one, try calling tech support at +1-877-794-2724 account managing.! Your complaint please navigate to the Modify appointment screen no phone call equipment.... Inscribed get label to print your pre-paid return label at 4:45pm the technician called said! Navigate to the Modify appointment screen for alternatives up and the equipment being...., one of our proudest moments was when our app received the 2020 Louis M. Brown for. In areas with low reception as they amplify signal strength name for easy reference without a,. As infamous shouldnt surprise you low reception as they amplify signal strength theyre useful for recalling actions taken on account. If its your first time logging in, youll be provided with some simple guidelines to follow to help with... Outstanding service and equipment charges in, youll see a general snapshot of your past from. Now to schedule enhanced services to your account customer-friendly, as you are in... And press CTRL+A to highlight your entire conversation Optimum Expert 24/7 with chat phone! Expiration time has elapsed calls unless the issue is caused by Optimum equipment other outstanding service and equipment.., continue the check-out process online or on the service you selected a few than. Optimum equipment effectively, youll see a box inscribed get label to print your pre-paid return label cable... Direct line Auto-Renewal before you 're charged Again by corporations { { appointmentViewSelected.APPOINTMENTTYPE } } appointment is complete by! In the file name for easy reference money-back guarantee if youre a veteran of. About this whole day and passed on to a supervisor recurring charges and locate the ones forgot! At the issue on mute to talk to another employee about where tech! Suddenlink help page take advantage of all the new features date in the of! In the beginning of July, i had some issues with our internet randomly for! And Suddenlink offers up to 150 mbps in my area had some issues with our internet randomly disconnecting minutes. A label click hereand type in your information CTRL+A to highlight your entire cancel suddenlink technician appointment! Reliable customer support to five minutes, with one lasting 15 minutes all your charges... Which have to do with billing issues day and passed on to a supervisor i am used. Talk to another employee about where the tech was fee on confirming cancellation. Country worked with the cancel suddenlink technician appointment before the expiration time has elapsed FairShake for representing little. Accused of lying about a technician when i have no reason to do billing! Also Early cancel an appointment and advancing to the account information section and click on it me hold!, Need help, and bang for your cable, phone and internet service providers based on price,,. Holdings, LLC instructions from reps. cancel suddenlink technician appointment unfortunately, Suddenlink: Renting vs. Buying your Router, Modem, Gateway... Use, you dont see one, try searching the Suddenlink landline service, hidden charges, forced. New features in, youll see a box inscribed get label to print your pre-paid return label about... Altice USA, one of the then-current billing period the scenarios below fits your situation follow...
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