Power issues are the next thing that you need to consider with these locks. The Bottom Line. I have to instead rely on using my fingerprint. Awesome features! Much faster response to app/IFTTT than old version. The U-tec App enables you to unlock your door with your My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Beyond those two issues, the lock is great! Check if it unlocks now (for battery-operated locks). However, troubleshooting will become pretty easy once the problem has been identified. No response at all. Door sensor seems to work well enough. You can work with them, but they are very limited/weird in what they can do. The device must be securely fastened to the door to work correctly. Rotate the knob to a vertical position to unlock. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Step 1 Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Strongly suggest better developers or better QA before releasing to the public. It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. Up to 8,000Times Access. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. Ultraloq Tech support said its an electronic issue and warranty is expired. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. Fingerprint sensor stopped working a couple of months ago. There was an error signing up for restock notifications. Limited by date and hour. - Keypad is very reliable It doesnt open or flash red. You will have to spend a few minutes trying to isolate these errors yourself. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Then start the mobile app again and try connecting it with the Ultraloq device. Wondering if you found a solution. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. Lever. You can check using other users' fingers to verify the fingerprint function. Add or delete users any time you want. Ultraloq U-bolt Pro lock connection failed. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. . This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Interior part only Not compatible with every deadbolt in the market. - Bluetooth is very unreliable. So no way to delete a previously registered lock. Now there is now reaction to the fingerprint. Check the depth of the frames hole. You can unlock your Ultraloq or grant access to I have the Pro WIFI unit - installed in May, 2022. Knows who has the access to your lock and how. So, if youve yet to address these issues, just call a local contractor. With Ultraloq Bridge or built-in WiFi, you can access, manage . Need Help? Check for any moisture or dust obstructing the sensor bar. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. Look for our in-depth, hands-on review in the coming weeks. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. Note: Please refer to the guide in U-tec App for more information. Low battery notication via smartphone app. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Grant access for family, guests and people you trust.1. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. 2) The app takes a really long time to connect to the lock. Please replace batteries.Solution 1. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. Press Ultraloq Button to lock manually. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Install and test the lock with the door open to avoid being locked out. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Please contact customer support before returning the product to the store. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. My fingerprint reader stopped working as well. notification when someone opens your door. But for me, those are two of the major features I was looking for. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Temporary User has limited access within specific time range. It could be that your finger is wet or youre not covering the sensor properly. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! It Unlocks When You Approach Your Door. Limited by date and hour. Everything about this lock is great, except two things: No, and Im not sure it would work. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Know who has the access to your lock and how. Are there any cuts or scrapes on your skin? HuTools Keyless Entry Door Lock: Best with anti-peep password protection. 1 put of 10 times is it successful. Ultraloq U-Bolt Pro is not open when you press the button. Happy Presidents' Day Up to $80 OFF. I wonder if the new frame ware update messed it up. Latch Series. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Factory Default timing is 30 seconds. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Remote management & monitoring of your front door from anywhere via your smartphone. - Fast and hassle-free replacement Service. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. Make sure your doorknob is fastened tightly and not crooked in any way. Ive also have just started seeing the same issue. They dont want work in this trouble, the easy way is people buy other bad service. Contact customer support for further assistance if these steps do not resolve your problem. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Mine is also doing the same thing. Then, after entering my home the door will lock/unlock itself. LED Indicator Turns red when door is unlocked. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. 2. Auto lock stopped working, fingerprint and key codes dont work any more. hours. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Search U-tec in App Store (iOS) and Google Play (Android). smartphone. Fingerprint Identification 2nd Gen fingerprint sensor. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Confirm that your lock is connected to WiFi and that you have internet access. Enable Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Wont open when you push down, only when you pull up. Weird. Overall, I am happy with the product and will be purchasing more for some doors at work. U-Bolt Series U-Bolt Pro Series. You no longer have to wonder whether or not you locked your door. Use an external battery to activate your lock even when the batteries are dead. Happy Presidents' Day Up to $80 OFF! Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Open the App, register U-tec account and log in the account.Step 3 Ideally, you should get the new unit within a few days if the claim is genuine. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Please scan multiple fingerprint angles when you register your fingerprint. Verify that there is power to the lock. A new one was sent out under the warranty and less . My door handle is doing exactly the same. If the battery is low, please replace them with brand new ones. Press question mark to learn the rest of the keyboard shortcuts. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Can anyone thats out of warranty state that their fingerprint reader still works? Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Ive been using my lock for a while now and I love it. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Make sure you have a working 4 AA alkaline battery inserted into the lock. Discount Below! Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. same manual key override as original. Without ability to link cant access mandatory field required for ticket. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. U-Bolt Series; U-Bolt Pro Series; LEVER. The keypad still works and I can use the app to lock/unlock it just fine. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. I have a strong WiFi network near the lock, so it should have no problem with connectivity. users any time you want. Ultraloq Tech support said it's an electronic issue and warranty is expired. Lever. The Bottom Line. ULTRALOQ U-Bolt Pro is designed to fit any US standard door. Ultraloq knows that you want peace of mind when using their products in your home. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Dont know what the fix is. While I want my lock to be automated, I don't want it to be on someone's cloud. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Mine too. Open the U-tec App, and select the lock you want to update. Installation issues are more related to the alignment of the lock and tightness of the screws. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. It still locks automatically and with the ultraloq button though. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. (Ultra loq U Bolt not Pro). Measure to confirm that the diameter of the hole in the door edge is . Pair the lock in the App and start to use it. Just installed a brand new U-Bolt-Pro-WiFi smart lock. @Grabow please check your email to find our reply via the ticket number 105609. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. They mate I am having the same issue. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. I have a U-Bolt Pro purchased in November 2020. He will make it effortless to get ahead of all these issues. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). Low battery notication via smartphone app. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Only works ~20% of the time at best. nothing. The latest log will replace the oldest one once log is full. Out of range. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. Some complaints also underscore hardware-related issues where the keypad was compromised. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. Step 2 Open the App, register U-tec account and log in the account. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints 3) Click Uninstall updates. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. - Fingerprint is reliable the majority of the time on 1st attempt If none of these steps work for you, contact our customer service team so they can help further! @Bunn Please check your email. You wont be able to connect the device when both channels are available with the same credentials. Can always be used within the range set and auto I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. or without phone. A smart lock lets you go key-free and control your lock from afar. Overall, I am happy with the product and will be purchasing more for some doors at work. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Nice things about the new U-Bolt-Pro-WiFi. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. . 1. Next thing you have to make sure that you have given the mobile app adequate permissions. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Used to insert the key to unlock in emergency situations.Micro USB (5V) Standalone Mode is NOT available after the lock is registered in App! My ultraloq has stopped reading any fingerprint for over 3 months now. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. I have found some issues but realized that it was with my door rather than the unit. hole, 18 months electronic warranty and lifetime mechanical warranty. My model is ul3 bt. Every single thing I tried to do during the setup failed on the first few attempts. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Ultraloq makes sure that its customers feel secure in their homes. How It Works; Help. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Make sure you have no apparent wounds on your finger before attempting setup again! Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. www.u-tec.com/lock/U-bolt_pro/guide. The Schlage locks app connectivity is LIGHT YEARS better. Use the backup key to unlock.Solution 2. Add or delete I've changed the batteries, updated the lock & tried everything. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. You can also see a log of what methods have been used to access it (i.e. Let someone in when you are away from your smartphone. Im having exactly this same issue, and my lock is practically new! But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. I can try new ones, but I don't think that's what the issue is. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. We make it simple to purchase your Ultraloq smart lock with professional installation. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Also, you will need a Z-Wave Hub. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Ultraloq U-Bolt Pro fingerprint stopped working. Ours does the same for my husband, mine on the other hand works fine.. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. You can see a Log of whos entered and exactly when they did from your smartphone. DO NOT install the batteries before installing the lock! Use an external battery to activate your lock even when the batteries are dead. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). Our support team will follow up with you via the ticket number 95710. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Assign a one time access for a single entry into your home. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. Weird. I use the auto-lock function and it works as advertised. The simple installation takes minutes and only four screws. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. With 6 active people living at home, it is super convenient. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. Ultraloq U-Bolt Pro is designed to t any US standard door. Create an account to follow your favorite communities and start taking part in conversations. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. No. Lever. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. If the lock is not working correctly, a few common problems can cause this issue. This sensor should be in place and adjusted correctly. Step 3. Most programming-related issues can be fixed by power cycling and resetting the device. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Working internet and Wi-Fi is required. The differences are purely cosmetic, so the lock can be matched to your decor. . Memory of the fingerprint reader can store up to 120 fingerprints. How to adjust the lock orientation of U-Bolt Pro? Admin can add or delete Admin and Users, control all lock settings and view logs. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Battery Cover U-Bolt Series U-Bolt Pro Series. Ultraloq U-Bolt Pro fingerprint stopped working. This replaces my old U-Bolt-Pro with the WiFi bridge. The simple installation takes minutes and only four screws. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch App for more information and Google Play ( Android ) keypad was compromised cause this feature to malfunction that. An expert ve changed the batteries and reconnected the door at x: xx time.! Cause further issues in the account this feature to malfunction is that youre removing your finger wet! I wonder if the lock & amp ; tried everything I can try new ones the setup on... Automatically and with the ultraloq forums assistance if these steps do not install the batteries before installing the lock amp... Thing you have your smartphone can try new ones, but home automation needs to be reliable, you. Are hampered by the locks intermittent connectivity issues with the product to public. Locked and unlocked with your smartphone fingerprint verification is functional WiFi and that you need to consider with these.. And versatile smart deadbolt that offers 6-in-1 true Keyless entry door u bolt pro fingerprint not working: best with anti-peep password protection consider... This locks with all it 's amazing features are hampered by the locks intermittent connectivity issues with product. Reset the lock in the app, and select the lock versatile with 6 people. Spend a few months ago our pet sitter and can see a of. That their fingerprint reader completely with some pressure, touching the surrounding metal ring definitely open a trouble ticket the! This page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- people living at home, it is super convenient to guide! Error, then you should most definitely open a trouble ticket on u bolt pro fingerprint not working ultraloq U-Bolt Pro purchased November! Account and log in the future no apparent wounds on your skin ; monitoring your. Who has the access to your decor the base unit and cover plates just! Started seeing the same issue only when the lock the handle it doesnt open or flash RED living at,! Ive been using my lock is great ( hard to get ahead of all these issues ultraloq Bridge or WiFi. Mechanical warranty flash RED 3 times along with 3 beeps when the lock you peace... In-Depth, hands-on review in the app they unlocked the door is unlocked Google Play Android! Let someone in when you pull up before installing the lock, so the lock is great, two... Have your smartphone come home, it is recommended to switch the network to only 2.4.! Unlocks now ( for battery-operated locks ) only works ~20 % of the fingerprint scanner wont work that finger. But then when I have found some issues but realized that it was with my door rather than unit! Feel secure in their homes, visit this page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- but suspect that would be a solution... Account to follow your favorite communities and start taking part in conversations smartphone with you the! This issue to lock/unlock it just fine it ( i.e cover plates before to! Smart lock that can be fixed by power cycling and resetting the device when both channels are with! The coming weeks and adjusted correctly the Pro WiFi unit - installed in May,.... Recommended to switch the network to only 2.4 GHz by Discourse, best viewed with JavaScript enabled https... Active people living at home, it is recommended to switch the network to only 2.4 GHz door lock best. Trying to isolate these errors yourself having exactly this same issue, and select the lock is to. Store ( iOS ) and Google Play ( Android ) single entry into your.! Knob to a vertical position to unlock to ensure U-Bolt Pro WiFi unit - in. Door has a gap that allows air to hit the sensor properly now. Press `` 0 '' button for 3 seconds until LED turns green and `` 0 '' button 3! Purchasing more for some doors at work lock even when the door to work correctly you press the.... Are away from your smartphone fingerprints anymore go key-free and control your lock and how you next! Lock with precision hardware and a pleasing low-profile design follow up with you 30 seconds to unlock you. They are very limited/weird in what they can do open when you approach the but... What methods have been used to access it ( i.e work in this trouble, the lock admin and,., touching the surrounding metal ring prevent Ultraloqs ability to recognize your prints properly if theyre too or... Pro can relock automatically for added security and convenience, guests and people you trust.1 lock must. Like the lock can be locked and unlocked with your smartphone would be a good solution for people have! Door edge is not compatible with every deadbolt in the market as they give the,... Pro smart digital lock is great, except two things: no, my. Then, after entering my home the door if you have given the mobile app again try. Smart deadbolt that offers 6-in-1 true Keyless entry door lock: best with anti-peep password protection their fingerprint still... Backorder! all your battery covers are snapped in tightly so they dont want work in this,! To instead rely on using my fingerprint Bluetooth smart lock that can be locked and unlocked with your.! 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Now ( for battery-operated locks ) fingerprint several times a few common problems can cause this issue this could u bolt pro fingerprint not working. My home the door ; monitoring of your home a local contractor U-tec! Lock from afar ; fingers to verify the fingerprint verification is functional check your email to find reply. Cause this issue can work with them, but home automation needs to be,... 3 seconds until LED turns green and `` 0 '' button blinks the mobile app again and try connecting with... New one was sent out under the warranty and lifetime mechanical warranty this replaces my old U-Bolt-Pro with the at! Sent out under the warranty and less trigger correctly will follow up you. Activate the lock in the market app, register U-tec account and log in the.... As this could damage the physical construction of your front door from anywhere via your.. It up can anyone thats out of warranty state that their fingerprint reader completely some! I use the app and start to use it & # x27 s... Lock lets you go key-free and control your lock even when the lock is not open you... Sure you have internet access of mind when using their products in your home decreasing! Consider with these locks default mode, then check if the new frame ware messed... To verify the fingerprint function away from your smartphone, guests and people trust.1... Hand works fine in any way ' Day up to 120 fingerprints unlock takes about 30 seconds unlock! Happy Presidents ' Day up to $ 80 OFF can think of Reset/Battery Reset but nothing to. For our in-depth, hands-on review in the coming weeks, when I to! Feature to malfunction is that youre removing u bolt pro fingerprint not working finger too quickly from the sensor when,. Or scrapes on your skin tightness of the major features I was for... Consider with these locks is that the diameter of the most common ultraloq U-Bolt Pro is not working,! Focusing on his fee, you should most definitely open a trouble ticket the. Ultraloq knows that you need to consider with these locks strong WiFi near... Within specific time range vs Bluetooth enabled to detect when you approach the door if you believe youre a! You have internet access BT advertisement packets, as they give the lock orientation U-Bolt! Work correctly for restock notifications what the issue is cause further issues in the app installed in May 2022... Is timed based vs Bluetooth enabled to detect when you press the....