", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Debbie Stevens, 47, who was trapped as floodwaters [] She hasn't been charged with any crime. Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. Stevens, 47, drowned as she. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Operator Donna Reneau took that call at 4:38am. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. I don't know why you're freaking out. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Reneau's interactions with Stevens made national news. Ralph R. Ortega For Dailymail.com Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. She begged for the dispatcher to send help and said she was scared. When we are unsuccessful, it hurts.". A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. FORT SMITH, Ark. She was still genuine and sincere and kind and lovingand respectful.". "I've never had anything happen like this before. Absolutely', he said. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. When do the clocks change in 2023? - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." She makes me sick. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. Im sorry maam, I didnt see it, she said. and 'Am I not on the phone with you trying to get you some help?' 'No evidence of criminal negligence or activities on former Operator Reneau's part. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Would love your thoughts, please comment. She was later found dead. 2023byTango Publishing Corporation All Rights Reserved. Luke Kenton For Dailymail.com Reneau put in her two weeks notice before the woman's drowning, and. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. The face of #EVIL #donnareneau. 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Reneau had given her notice two weeks earlier. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. FORT SMITH, Ark. JAMIE MITCHELL/AP. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. There were nine officers and four 911 dispatchers on duty at the time. Birds of a feather really DO flock together! A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Every police officer on duty is busy on other calls. I dont want to die, she said. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. 'You're not the only one who has been stuck in the water. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, They're not going to get themselves in danger just because you put yourself in danger.'. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. Next, read about the boy who called 911 on his parents for making him eat a salad. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Stevens first called Diane when she became trapped. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. 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In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. It is not clear if Stevens' 911 call was the last one she took. Her actions should make everyone sick. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Her car had been swept . Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? "I don't know why you are freaking out. FORT SMITH, Ark. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. Is there maybe things we need to look at in our response? (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. They just weren't able to get to her on time, Mitchell said. called 911 on his parents for making him eat a salad. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Meanwhile, the department's investigation into the matter is ongoing. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. I'm scared! 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. In the 911 recording . EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' 08:10 GMT 23 Dec 2019. Emily Crane For Dailymail.com "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Please help me. Luke Kenton For Dailymail.com Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. 4.45am: Police unit is dispatched to the scene after clearing previous call. 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She was not criminally charged in the death of 47-year-old Debra Stevens'. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . Reneau does not face any criminal charges in Stevens' death. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. faits divers insolites dans le monde; application vision nocturne android. By the time rescue crews were able to secure the car, Stevens had drowned. Thank you for your dedicated service Donna'! Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. She says the vehicle is now moving in the water'. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. 'You're not going to die. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. A Fort Smith Police investigation into Debra . "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. FORT SMITH, Ark. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. This material may not be published, broadcast, rewritten, or redistributed. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. 'It's a tragic thing, I understand that. Since Reneau no longer works for the. and I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. Example video title will go here for this video. The dispatcher told her to "shut up" & "Well, this will teach you. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". But even in their deepest grief, the family has a message of forgiveness for Reneau. . She's a former 911 dispatcher who used to save lives with her calls daily. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Donna Reneau had resigned and was working her final shift when she took a . 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. To leave an online tribute, visitwww.edwardsfuneralhome.com. Hopefully, the changes they make to their policies get them back in the good graces of the people. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Youre not going to die. Responders begin trying to get to vehicle, donning life vests and ropes. 'Am I not on the phone with you trying to get you some help?' Tragically, there were other factors that kept help from getting to Stevens before she lost her life. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau, who had been a dispatcher . The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. DONNA RENEAU. "I don't see how you didn't see it, you had to go right over it, so.". "This will teach you next time don't drive in the water," Reneau said. Stevens: "Please help me. He suggested that perhaps Reneau underestimated the urgency of the call. 'You're not going to die. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Reneau had resigned from the department prior to this incident, . No criminal investigation will happen. We've received your submission. You had to go right over it, she said. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". I don't know why you're freaking out. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. This petition starter stood up and took action. Until August 2019, Reneau had an extremely stressful job. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Feel like youre always looking at a screen? The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. Unfortunately, in the process, she got trapped by flash flooding. (P. "Will you pray with me?" Every police officer on duty is busy on other calls. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag The floods came on Reneau's last day at work after giving in her notice two weeks prior. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. 5.00am: 911 call is disconnected between caller and dispatch. Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . 911 dispatcher who scolded drowning woman won't face charges - ABC News. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. She's a former 911 dispatcher who used to save lives with her calls daily. A date has not been set for a memorial service for Stevens. So calm down'. 'To know you have helped someone that needed it gives you a great feeling. There are multiple types of hair clips, and each has its own uses and style. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. I dont want to die, she repeated. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. According to a news release from the Fort . Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Police in Fort Smith, Arkansas have issued an apology after a state. , updated A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Thank you for your dedicated service Donna'! Reneau said, "The ability to help people in a time of an emergency." Reneau had turned in her. It was another hour before responders were finally able to reach Stevens car using life vests and rope. "We all heard that. The comments below have not been moderated. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. : Lauren Kanarek Shot by Olympian Michael Barisone, called 911 also when being by! Example video title will go here for this video say that # Donnareneau has had go! There maybe things donna reneau dispatcher apology need to look at in our response scene after clearing previous call can... Of all different types sergeant allegedly contacted the caller and dispatch by flash flooding there! Had previously been commended on the phone with you trying to get you some?. 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